INNSiDE by Meliá Düsseldorf Seestern
Niederkasseler Lohweg 18a, Stadtbezirk 4-Lörick, Dusseldorf, 40547, Germany
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Fitness centre
Spa
Front desk 24 hour
More about INNSiDE by Meliá Düsseldorf Seestern
INNSiDE by Meliá Düsseldorf Seestern
Featuring elegant rooms, this modern hotel provides easy access to the trade fair, Düsseldorf Airport and the Old Town District. The Innside by Meliá Düsseldorf Seestern offers bright, open-plan rooms with transparent bathing area and queen-size. ..
Ratings and reviews
Cleanliness4.3
Location3.7
Service4.0
Rooms4.0
Value3.9
Sleep quality4.1
Traveller reviews
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Mentioned by travellers
Business traveller
Comment: 19 Jan 2025
Stayed in: Jan 2025
Great stays
I had a great stay at the INNSIDE Hotel! The staff is extremely welcoming, courteous and warm, which makes all the difference. The room was clean, comfortable and very nice. I would definitely recommend this hotel to anyone looking for a quality experience. Thank you for this excellent service!
Hotel response
Comment: 20 January
Dear Erwan,
Thank you for such a great review.
Your recognition of our friendly and helpful staff is greatly appreciated, and we're glad that our commitment to guest wellbeing resonated with you during your stay.
We look forward to a return visit from you in the future.
Best wishes,
Joel Gomez
Front Office Manager
INNSiDE by Melia Düsseldorf Seestern
Thank you for such a great review.
Your recognition of our friendly and helpful staff is greatly appreciated, and we're glad that our commitment to guest wellbeing resonated with you during your stay.
We look forward to a return visit from you in the future.
Best wishes,
Joel Gomez
Front Office Manager
INNSiDE by Melia Düsseldorf Seestern
Business traveller
UK
Comment: 3 Jul 2024
Stayed in: Jul 2024
Budget room at €200 a night
I booked this hotel specifically because it says "Air Conditioning" in the rooms, I got to the hotel to be told "No we don't have air conditioning."
Great start to a 31c day...
I stayed in Room 123.
There is a dial on the wall, it has - and +, it does nothing in this room and is actually broken, see video.
My colleagues room turned on a small fan behind the vents when it was turned to -, it wasn't cold air but it did do something. That means it's probably been broke in Room 123 for months if not years.
I did raise a maintenance request whilst I was there, nothing was done.
There is a free "mini-bar" in the room, it contained 5 bottles. 3 were fruit drinks with over 24g of sugar per bottle, still water and sparkling water.
The fridge was also barely cold, it's basically a cupboard in the shape of a fridge.
The lightbulbs in the room were still incandescent, not LED, which meant as well as having no air conditioning they actually heated up the room.
The TV was small and had no media setup for you to connect your own devices.
The remote and TV are not locked down which means you can connect devices fairly easily but there is also only 1 plug socket behind the TV so if you want to plug in something that requires power, make sure to bring a socket extension bar.
Big floor to ceiling window helped with the heat but relies on it being windy.
The TV remote was dirty.
The bathroom extractor fan made a high pitched whine. The ceiling in the toilet cubicle was botched together.
There is a magnified mirror attached to the wall which perfectly caught the light into my eyes whenever I brushed my teeth.
Water damage around the sink could do with some TLC.
The towels are nice and soft, probably the best towels I've ever had in a hotel.
Great start to a 31c day...
I stayed in Room 123.
There is a dial on the wall, it has - and +, it does nothing in this room and is actually broken, see video.
My colleagues room turned on a small fan behind the vents when it was turned to -, it wasn't cold air but it did do something. That means it's probably been broke in Room 123 for months if not years.
I did raise a maintenance request whilst I was there, nothing was done.
There is a free "mini-bar" in the room, it contained 5 bottles. 3 were fruit drinks with over 24g of sugar per bottle, still water and sparkling water.
The fridge was also barely cold, it's basically a cupboard in the shape of a fridge.
The lightbulbs in the room were still incandescent, not LED, which meant as well as having no air conditioning they actually heated up the room.
The TV was small and had no media setup for you to connect your own devices.
The remote and TV are not locked down which means you can connect devices fairly easily but there is also only 1 plug socket behind the TV so if you want to plug in something that requires power, make sure to bring a socket extension bar.
Big floor to ceiling window helped with the heat but relies on it being windy.
The TV remote was dirty.
The bathroom extractor fan made a high pitched whine. The ceiling in the toilet cubicle was botched together.
There is a magnified mirror attached to the wall which perfectly caught the light into my eyes whenever I brushed my teeth.
Water damage around the sink could do with some TLC.
The towels are nice and soft, probably the best towels I've ever had in a hotel.
Hotel response
Comment: 8 July
Dear Andrew,
Thank you for reviewing your recent experience.
we are pleased that you appreciated our towels our goal is to provide each guest with a unique experience and we proudly individualise our categories.
We sincerely apologise for the inconvenience you experienced with the TV and air conditioning. We are already working to resolve these issues.
We are glad that we were able to provide you with a more comfortable room by changing your room.
We hope to have the opportunity to welcome you back to our hotel in the future.
Kind regards,
Joel Gomez
Front Office Manager
INNSiDE by Melia Düsseldorf Seestern
Thank you for reviewing your recent experience.
we are pleased that you appreciated our towels our goal is to provide each guest with a unique experience and we proudly individualise our categories.
We sincerely apologise for the inconvenience you experienced with the TV and air conditioning. We are already working to resolve these issues.
We are glad that we were able to provide you with a more comfortable room by changing your room.
We hope to have the opportunity to welcome you back to our hotel in the future.
Kind regards,
Joel Gomez
Front Office Manager
INNSiDE by Melia Düsseldorf Seestern
Business traveller
Comment: 20 Mar 2024
Stayed in: Mar 2024
Breakfast 23€ and dirty rooms
The rooms have old carpets and the surfaces are probably wiped with a cloth. The breakfast was a complete rip off for €23 see pictures! Nothing for vegans...
Garage 20€ also a disgrace! Our company will no longer book here!
Garage 20€ also a disgrace! Our company will no longer book here!
Hotel response
Comment: 2 April
Lieber Gast,
vielen Dank, dass Sie uns eine Bewertung geschrieben haben.
Wir hoffen Sie hatten dennoch insgesamt einen guten Aufenthalt bei uns.
Wir bedauern es jedoch sehr, dass Sie mit unserem Preis-Leistungs-Verhältnis und besonders mit unserem Frühstücksangebot insgesamt nicht zufrieden waren. Unsere Preisgestaltung befindet sich durchaus innerhalb des ortsüblichen Rahmen vergleichbarer Hotels, nichts desto trotz nehmen wir Ihre Anregungen zur Kenntnis und werden das im Team besprechen.
Wir freuen uns, dass wir Sie auch in der Zukunft wieder als Gast bei uns begrüßen zu können.
Beste Grüße,
Joel Gomez Front Office Manager
INNSiDE by Melia Düsseldorf Seestern
vielen Dank, dass Sie uns eine Bewertung geschrieben haben.
Wir hoffen Sie hatten dennoch insgesamt einen guten Aufenthalt bei uns.
Wir bedauern es jedoch sehr, dass Sie mit unserem Preis-Leistungs-Verhältnis und besonders mit unserem Frühstücksangebot insgesamt nicht zufrieden waren. Unsere Preisgestaltung befindet sich durchaus innerhalb des ortsüblichen Rahmen vergleichbarer Hotels, nichts desto trotz nehmen wir Ihre Anregungen zur Kenntnis und werden das im Team besprechen.
Wir freuen uns, dass wir Sie auch in der Zukunft wieder als Gast bei uns begrüßen zu können.
Beste Grüße,
Joel Gomez Front Office Manager
INNSiDE by Melia Düsseldorf Seestern
Business traveller
Comment: 2 Jun 2024
Stayed in: Jun 2024
The beauty is in the simplicity
I do not travel a lot, but i know that all travellers can tell that they can divide the hotels with good and bad energy. This hotel is simple, with positive energy and cheaper than the others, but with the same qualities and offers. The girls on the reception are great, regards to them. Hope to come back again.
Hotel response
Comment: 7 June
Dear Guest,
Thank you for your review and for staying with us.
We are pleased to have convinced you of our hotel and are particularly pleased about your praise of our staff.
Thank you very much.
It is always nice when we can make guests happy.
Hopefully we can welcome you again soon and remain with kind regards,
Kind regards,
Joel Gomez
Front Office Manager
INNSiDE by Melia Düsseldorf Seestern
Thank you for your review and for staying with us.
We are pleased to have convinced you of our hotel and are particularly pleased about your praise of our staff.
Thank you very much.
It is always nice when we can make guests happy.
Hopefully we can welcome you again soon and remain with kind regards,
Kind regards,
Joel Gomez
Front Office Manager
INNSiDE by Melia Düsseldorf Seestern
Couple
Comment: 11 May 2024
Stayed in: May 2024
Disappointing
Quiet location, large rooms, rich breakfast, BUT...
- the staff is totally unmotivated,
- there are only 5 free parking spaces,
- the parking spaces in the underground car park are available at the extortionate price of 22€/day,
- the rooms are not always cleaned.
- the staff is totally unmotivated,
- there are only 5 free parking spaces,
- the parking spaces in the underground car park are available at the extortionate price of 22€/day,
- the rooms are not always cleaned.
Hotel response
Comment: 17 May
Sehr geehrter Herr Francis,
Es freut uns zu lesen, dass Sie mit Ihrem Aufenthalt in unserem Hotel zufrieden waren.
Schön, dass Ihnen unsere Lage positiv hervorheben und das Zimmer gefallen haben.
Wir bedauern deshalb sehr, lesen zu müssen, dass wir Ihren Erwartungen an unseren Service leider nicht gerecht geworden sind und möchten uns vielmals für die entstandenen Unannehmlichkeiten entschuldigen.
Ich persönlich würde mich freuen, in einem persönlichen Austausch einige Details zu erfahren. Nichts desto Trotz vielen Dank. Ein ehrliches und begründetes Feedback hilft uns unsere Qualität zu verbessern.
Bis dahin alles Gute und herzliche Grüße,
Joel Gomez
Front Office Manager
INNSiDE by Melia Düsseldorf Seestern
Es freut uns zu lesen, dass Sie mit Ihrem Aufenthalt in unserem Hotel zufrieden waren.
Schön, dass Ihnen unsere Lage positiv hervorheben und das Zimmer gefallen haben.
Wir bedauern deshalb sehr, lesen zu müssen, dass wir Ihren Erwartungen an unseren Service leider nicht gerecht geworden sind und möchten uns vielmals für die entstandenen Unannehmlichkeiten entschuldigen.
Ich persönlich würde mich freuen, in einem persönlichen Austausch einige Details zu erfahren. Nichts desto Trotz vielen Dank. Ein ehrliches und begründetes Feedback hilft uns unsere Qualität zu verbessern.
Bis dahin alles Gute und herzliche Grüße,
Joel Gomez
Front Office Manager
INNSiDE by Melia Düsseldorf Seestern
Location
Niederkasseler Lohweg 18a, Stadtbezirk 4-Lörick, Dusseldorf, 40547, Germany|3.71 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
11 years old and under
Free
from 12 to 17 years old
€ 35 per person per night
3 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast menu
Buffet
Breakfast options
Continental breakfast, Gluten free breakfast, Vegan breakfast, Vegetarian breakfast
Breakfast price
€ 23/person
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. All cots are subject to availability. Please note, private parking is available at in the underground car park. Please also note that guests must provide the credit card used to make the reservation at check- in. Please note that pets will incur an additional charge of 30€ per day.
This hotel accepts the following payment methods:
INNSiDE by Meliá Düsseldorf Seestern: FAQs
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