Renaissance Santo Domingo Jaragua Hotel & Casino
George Washington Ave. 367, Apto. Postal 769-2, Gascue, Santo Domingo, 769-2, Dominican Republic
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 13:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Renaissance Santo Domingo Jaragua Hotel & Casino
Renaissance Santo Domingo Jaragua Hotel & Casino
Located on the Malecon Avenue near city attractions and shopping, the Renaissance Santo Domingo Jaragua Hotel & Casino overlooks the Caribbean Sea, boasting tropical gardens it also offers a full service Spa.
Ratings and reviews
Cleanliness4.8
Location4.6
Service4.7
Rooms4.6
Value4.6
Sleep quality4.8
Traveller reviews
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Mentioned by travellers
Business traveller
Comment: 10 Feb 2025
Amazing Hotel Food and Bartender Staff
I can’t rate this hotel high enough, the staff is amazingly friendly. The rooms are very clean and the views and the pool is the best! Anything you have a question about always feel free to ask the staff they treat you like family not just a guest. Hector is my favorite bartender and always takes care of his customers with anything and is great to talk with. Stay here whenever in Santo Domingo you won’t regret it!
Hotel response
Comment: 14 February
Dear Robert W3570,
Thank you for sharing your experience at the Renaissance Santo Domingo Jaragua Hotel through TripAdvisor. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay with us. With a spirit to serve, we take great pride in not only meeting, but also exceeding your expectations.
Your feedback is integral to our ability to continue to improve our service.
Thank you again for your time and we hope you choose to create more memories here whenever your travels bring you back to Santo Domingo.
Thank you for sharing your experience at the Renaissance Santo Domingo Jaragua Hotel through TripAdvisor. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay with us. With a spirit to serve, we take great pride in not only meeting, but also exceeding your expectations.
Your feedback is integral to our ability to continue to improve our service.
Thank you again for your time and we hope you choose to create more memories here whenever your travels bring you back to Santo Domingo.
Couple
Comment: 14 Apr 2025
Best pool and service in Santo Domingo
The crew at the pool bar El Sol at the Jaragua Hotel are amazing. Joaquin,Johnatan, Pablo, and Cristian are so friendly and efficient. I have been coming to El Jaragua for over twenty years. And what keeps me returning is the friendly was of the pool staff. The best pool with the best service in Santo Domingo. Not to mention the food. The pool chef Carlito is the best. Delicious chicharrones, ceviche, nachos, etc. all perfectly done and tasty. Mil gracias señores.
S. Rodriguez
S. Rodriguez
Hotel response
Comment: 15 April
Dear Ninor346,
On behalf of the entire hotel team, I want to thank you for sharing your experience at the Renaissance Santo Domingo Jaragua Hotel & Casino
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the associates of the hotel who joins me in thanking you for your loyalty to Marriott Brands and celebrate the great guest experiences we delivered.
Once again, I appreciate you taking the time to share your feedback.
On behalf of the entire hotel team, I want to thank you for sharing your experience at the Renaissance Santo Domingo Jaragua Hotel & Casino
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the associates of the hotel who joins me in thanking you for your loyalty to Marriott Brands and celebrate the great guest experiences we delivered.
Once again, I appreciate you taking the time to share your feedback.
Family traveller
Comment: 15 May 2025
Deceptive, greedy, and predatory—this hotel makes you pay for perks you thought you had.
Unlike other Bonvoy properties where a fax or email is enough, here they refuse to honor perks unless the member is at check-in in person. No exceptions. Instead, you’ll get hit with surprise fees: $12/day for WiFi, $35 per person for a slow, unimpressive buffet. This place isn’t luxury—it’s a tourist trap hiding behind fine print.
Hotel response
Comment: 16 May
Dear B8888EWPaulad,
Thank you for taking the time to share your recent experience with us on TripAdvisor. We are truly sorry to hear that your stay did not meet your expectations, and we appreciate the opportunity to address your concerns.
Please accept our sincerest apologies for the inconvenience you encountered regarding the recognition of your Bonvoy membership. We understand how frustrating it must have been to feel that your loyalty was not fully acknowledged. While our current policy requires in-person check-in for benefit validation, we recognize that this may not align with the practices of other properties, and we are actively reviewing our procedures to ensure they are both fair and guest-friendly.
We also regret that you found our Wi-Fi and buffet offerings unsatisfactory. Our goal is always to provide high-quality services and amenities that reflect the value of your stay. Your comments about the pricing and quality of the buffet, as well as the Wi-Fi charges, have been shared with our management team for immediate review.
Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.
Thank you for taking the time to share your recent experience with us on TripAdvisor. We are truly sorry to hear that your stay did not meet your expectations, and we appreciate the opportunity to address your concerns.
Please accept our sincerest apologies for the inconvenience you encountered regarding the recognition of your Bonvoy membership. We understand how frustrating it must have been to feel that your loyalty was not fully acknowledged. While our current policy requires in-person check-in for benefit validation, we recognize that this may not align with the practices of other properties, and we are actively reviewing our procedures to ensure they are both fair and guest-friendly.
We also regret that you found our Wi-Fi and buffet offerings unsatisfactory. Our goal is always to provide high-quality services and amenities that reflect the value of your stay. Your comments about the pricing and quality of the buffet, as well as the Wi-Fi charges, have been shared with our management team for immediate review.
Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.
Solo traveller
Comment: 10 May 2025
I hope no one else gets hurt!
I was on business in Latin America and decided to visit the Dominican Republic for 5 days to play at casinos and relax a bit on the beach. I booked the "Renaissance Santo Domingo Jaragua Hotel & Casino" - friends recommended it, saying the hotel is in the center of Santo Domingo with many casinos nearby.
I stayed at the hotel for 5 days. The hotel itself is decent, and the service and people are excellent.
However, when I left for a couple of days to Punta Cana, upon my return I discovered that they had moved me to another room, opened my safe, and took my belongings, despite the fact that my 5-day stay hadn't ended and the room was paid for upfront.
Moreover, I had left vital medication in the refrigerator, and I had to search for it - fortunately, it was found.
I have traveled extensively and stayed in various hotels, but I've never encountered such outrageous behavior!
Not only did they open my safe and take my belongings, but they could have at least called or messaged me on WhatsApp, as the hotel staff had all my contact information.
For a Marriott hotel, this is simply an egregious case!
P.S. In any other hotel, they would not only have apologized but also offered some compensation: an upgraded room or a complimentary dinner, but in this hotel, management doesn't know how to apologize, although the reception staff were extremely attentive and tactful.
I stayed at the hotel for 5 days. The hotel itself is decent, and the service and people are excellent.
However, when I left for a couple of days to Punta Cana, upon my return I discovered that they had moved me to another room, opened my safe, and took my belongings, despite the fact that my 5-day stay hadn't ended and the room was paid for upfront.
Moreover, I had left vital medication in the refrigerator, and I had to search for it - fortunately, it was found.
I have traveled extensively and stayed in various hotels, but I've never encountered such outrageous behavior!
Not only did they open my safe and take my belongings, but they could have at least called or messaged me on WhatsApp, as the hotel staff had all my contact information.
For a Marriott hotel, this is simply an egregious case!
P.S. In any other hotel, they would not only have apologized but also offered some compensation: an upgraded room or a complimentary dinner, but in this hotel, management doesn't know how to apologize, although the reception staff were extremely attentive and tactful.
Hotel response
Comment: 12 May
Dear BorisFedosimov,
Thank you for choosing to stay at the Renaissance Santo Domingo Jaragua Hotel & Casino and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. The experience you described is not reflective of the high standards of service our team strives to provide. I have shared your feedback with our associates and used it as a teachable moment to review and improve our service standards. We are committed to ensuring that such incidents are isolated and do not recur.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Santo Domingo.
Sincerely,
Thank you for choosing to stay at the Renaissance Santo Domingo Jaragua Hotel & Casino and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. The experience you described is not reflective of the high standards of service our team strives to provide. I have shared your feedback with our associates and used it as a teachable moment to review and improve our service standards. We are committed to ensuring that such incidents are isolated and do not recur.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Santo Domingo.
Sincerely,
Family traveller
Comment: 3 May 2025
Would recommend to family and friends
The reception was great, they made sure we were comfortable. Escorted us to our rooms. The rooms were immaculate, everything was perfect. The cleaning person, Mrs. Roxanna, cleaned everything the bathrooms were cleaned and sanitized. She was very polite and professional, and did her job, in my opinion, great. They way the staff behaved and inquired as to our wellbeing was great. I would recommend this hotel family and friends. They made the trip more enjoyable.
Hotel response
Comment: 12 May
Dear MiguelrG48899YX,
On behalf of the entire hotel team, I want to thank you for sharing your experience at the Renaissance Santo Domingo Jaragua Hotel & Casino
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the associates of the hotel who joins me in thanking you for your loyalty to Marriott Brands and celebrate the great guest experiences we delivered.
Once again, I appreciate you taking the time to share your feedback.
On behalf of the entire hotel team, I want to thank you for sharing your experience at the Renaissance Santo Domingo Jaragua Hotel & Casino
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the associates of the hotel who joins me in thanking you for your loyalty to Marriott Brands and celebrate the great guest experiences we delivered.
Once again, I appreciate you taking the time to share your feedback.
Excellent location
George Washington Ave. 367, Apto. Postal 769-2, Gascue, Santo Domingo, 769-2, Dominican Republic|2.2 km from city centre
10 things to dowithin 1.47 km
Transportationwithin 1.75 km
Airportwithin 15.29 km
Check in and check out
Check in from:
15:00
Check out before:
13:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
3 years old and under
Free
Pets not allowed
Breakfast available
Breakfast menu
Buffet
Breakfast options
American breakfast, Continental breakfast
Breakfast price
€ 31 (≈USD 35)/person
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note Airport shuttle service has an additional cost
This hotel accepts the following payment methods:
Cash
Renaissance Santo Domingo Jaragua Hotel & Casino: FAQs
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