Important information from the hotelGuests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Please inform Civic Guesthouse in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Please note that children aged 0-12 can only be accommodated in a private room with its own bathroom. Children ages 12-17 can be accommodated in a private room with shared bathroom or private room with its own bathroom. Guests under the age of 18 and over the age of 35 cannot be accommodated in the mixed dormitory rooms. Please note that the below surcharges are applicable when you pay with Visa, Mastercard, American Express or International Bank cards. Australian Visa Mastercard - 1.65% surcharge. American Express or International cards - 3.5% surcharges. This property can not accommodate large groups bookings. All bookings greater than 6 will need to be approved by management. Any damages to the property or belongings of the property incurred by guests intentionally or unintentionally, will have to be paid by the guest before leaving. Guest will be asked to leave if the intentional damage of property occurs or if they refuse to abide by Civic Guesthouse rules.