9 Palms by Smart City Stays
15 Century Boulevard, Kaapstad, 8001, Zuid-Afrika
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Wat feiten op een rij
Inchecken vanaf: | 14:00 |
|---|---|
Uitchecken vóór: | 11:00 |
Kinderen | Kinderen zijn welkom in dit hotel |
Voorzieningen
Meer over 9 Palms by Smart City Stays
9 Palms by Smart City Stays
9 Palms by Smart City Stays bevindt zich in Kaapstad in de regio Westkaap en biedt accommodatie met gratis privéparkeren. Conferentiecentrum CTICC ligt op 10 km van het appartement, en Veerboot naar Robbeneiland ligt 11 km verderop.
Beoordelingen en reviews
Reviews van reizigers
Opmerking: 31 dec. 2024
Verblijfdata: dec. 2024
Opmerking: 13 jan. 2025
Upon arrival, we faced the inconvenience of checking in at a location across the street from our actual accommodations. With a late arrival and no clear directions provided, we found ourselves driving around in search of our residence. The security personnel, who were responsible for distributing keys, were unhelpful during this frustrating experience.
The booking clearly stated that air-conditioning was included, yet it was not available in our unit. The rooms felt stuffy and had a persistent smell of smoke, and the lack of screens on doors and windows meant we couldn't enjoy any fresh air. Instead of addressing this issue properly, management offered only portable box fans as a temporary solution. Although they promised to remove the misleading information from booking sites, this did nothing to rectify our discomfort during our stay.
Communication with management was disappointing. Rather than relocating us to rooms with air-conditioning, they ceased responding to my attempts to resolve the issue. This was particularly frustrating given that they had previously refused to modify our booking dates due to our flight cancellations. While we did not blame them for this, the booking agent indicated that such modifications were at the management's discretion.
Additionally, our experience was further complicated when a member of our party lost her key. Although we requested a spare, she was unable to access the buildings without a fob. Unfortunately, some gate personnel were rude and unhelpful, despite her having registered at the property.
Overall, Nine Palm has the potential to be a wonderful destination, but without significant improvements in customer service, I cannot recommend this property to others. Until management addresses these issues, prospective guests may wish to seek alternatives.
Opmerking: 7 jan. 2025
Opmerking: 26 okt. 2024
Verblijfdata: okt. 2024
Opmerking: 1 aug. 2024
Verblijfdata: jul. 2024
Safe and Secure building. Check in and out was simple. Perfectly located.
Zeer goede locatie
15 Century Boulevard, Kaapstad, 8001, Zuid-Afrika|8,36 km van stadscentrum
10 aanbevolen activiteitenbinnen 0,54 km
Vervoerbinnen 8,62 km
Luchthavenbinnen 12,13 km
Inchecken en uitchecken
Inchecken vanaf:
14:00
Uitchecken vóór:
11:00
Goed om te weten
Kinderen zijn welkom in dit hotel
Neem contact op met het hotel voor meer informatie extra bedden in de kamer.
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