The Westin Tempe
Vind het beste hotel in Tempe voor je datums, selecteer op prijs of voorkeur
Vergelijk aanbiedingen voor The Westin Tempe op honderden sites, allemaal op één plek
Zoek naar een aanbieding met gratis annuleren of uitstekende beoordelingen
Kamers en prijzen vergelijken
Wat feiten op een rij
Inchecken vanaf | 16:00 |
|---|---|
Uitchecken vóór | 11:00 |
Ontbijt | Ontbijt beschikbaar |
Huisdieren | Huisdieren welkom tegen een toeslag |
Kinderen | Kinderen zijn welkom in dit hotel |
Voorzieningen
Meer over The Westin Tempe
The Westin Tempe
The Westin Tempe is gelegen in Tempe, op 17 km van Phoenix Convention Center, en biedt accommodatie met een bar en privéparkeren. Het hotel met 4 sterren biedt een restaurant en heeft kamers met airconditioning en een eigen badkamer.
Beoordelingen en reviews
Reviews van reizigers
Opmerking: 16 feb. 2025
Verblijfdata: feb. 2025
Opmerking: 4 jan. 2025
Verblijfdata: dec. 2024
Deceptive and unprofessional
Among all departments, the Front Office at this property was the most unqualified. The Front Office Supervisor, Danielle G, processed duplicate charges: 2 posted transactions of the same amount, not pre-authorizations, on my credit card. To add further insult, due to poor internal communication, the Front Office also processed a separate pre-authorization, plus multiple $100 pending transactions daily. As a result, I received multiple notifications from the bank, plus follow-up calls from Chase Fraud Protection.
To add further insult and trouble to the guest, the rooftop lounge incorrectly processed my room number (1200) as gratuity (tip) when I wrote two dollars ($2.00) as tips on the check.
After deciding to check out a day earlier, Danielle G., Front Office Supervisor, and Austin, Front Desk Associate, were informed of my decision and were requested to provide a folio that shows credits were issued to both misbilling and the one-night. Danielle told me that the accounting office was working on correcting the bill and issuing the credits and would email me the folio when it was done. Based on the verbal assurances from Danielle and Austin, I checked out at 11:50 AM MST and asked Danielle to change my $20 bill for dollar bills so I could tip the valets. As I departed the property, Danielle and I exchanged thanks and holiday greetings.
Approx 12 hours later, at 11:26 PM PST, as I still did not receive a folio, I called the property to check on the status of the matter. Following the call, the Front Office emailed a folio at 11:30 PM PST that showed I was not charged for early departure, but the Front Desk did not correct the duplicate charges and misbilling by the restaurant. Several hours later, the property emailed another folio that showed I was charged for early departure (room + destination charges + fees & taxes), and still no mention of duplicate charges and restaurant misbilling.
In conclusion, it is perplexing to know that Danielle and the Front Office of The Westin Tempe had the audacity and the courage to tell the guest at the property that misbilling – duplicate charges, restaurant misbilling, and credit for one (1) night – would be issued. Yet, they refused to provide a folio showing the adjustments by claiming that the accounting office was working on it. After the guest's departure, Danielle and the Front Office changed the narrative and refused to correct the bill. As of today, Marriott’s Ambassador team is still working on resolving the issues, and the credit card company was made aware of the fraudulent charges. While the guest room was generally acceptable, I cannot recommend The Westin Tempe. Please do your due diligence by reading other reviews and avoid this property at all costs.
Antwoord van hotel
Opmerking: 10 januari
At The Westin Tempe, we value our guests and strive to provide an outstanding experience for everyone. Your concerns regarding duplicate charges, misbilling, and delays in resolution have been escalated to our leadership team for review. We are working to ensure all necessary corrections are made and will follow up promptly to resolve this matter.
We appreciate your feedback and will use it to improve our service moving forward.
Opmerking: 25 feb. 2025
Verblijfdata: feb. 2025
Opmerking: 22 feb. 2025
Verblijfdata: feb. 2025
When I checked out I told the gal at the front desk who said sorry.
Seriously that’s it? Sorry? No can I do something to make it better? Nothing. I will definitely be staying at The Omni from now on in Tempe
Opmerking: 15 feb. 2025
Verblijfdata: feb. 2025
Uitstekende locatie
11 E 7th St, Tempe, 85281, Verenigde Staten|0,74 km vanaf Arizona State University
10 aanbevolen activiteitenbinnen 0,32 km
Vervoerbinnen 0,51 km
Inchecken en uitchecken
Inchecken vanaf:
16:00
Uitchecken vóór:
11:00
Goed om te weten
Kinderen zijn welkom in dit hotel
2 jaar of jonger
Kinderen kunnen gratis gebruikmaken van extra bedden.
Huisdieren welkom tegen een toeslag
Ontbijt beschikbaar
Ontbijtkosten
Neem contact op met het hotel voor prijsinformatie
Ontbijtopties
Amerikaans ontbijt
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
Cash
