Drury Plaza Hotel Dallas Richardson
165 West CityLine Drive, Plano, 75082, United States
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All taxes and fees included
Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour
More about Drury Plaza Hotel Dallas Richardson
Drury Plaza Hotel Dallas Richardson
Set in Richardson, 2.5 km from Historic Downtown Plano, Drury Plaza Hotel Dallas Richardson offers accommodation with a fitness centre, free private parking, a restaurant and a bar.
Ratings and reviews
Cleanliness4.9
Location4.5
Service4.8
Rooms4.7
Value4.6
Sleep quality4.5
Traveller reviews
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Mentioned by travellers
Family traveller
Comment: 27 May 2025
Wonderful hotel, but buyer beware!!
First of all, I would like to commend the staff at the Drury Plaza Hotel in Richardson, TX. The staff at the front desk, including the manager - I believe his name was Aaron - were outstanding for their customer service. There was one disappointing aspect of my stay, but the rest of the stay was outstanding.
My husband and I live near this hotel. We needed a vacation away from home, so I searched for the perfect hotel that would tick all the boxes. We wanted a king bed, so he wouldn't have to deal with me stealing the sheets, a suite, so we could have more space (we enjoy working on puzzles for fun) and, for me, windows. A view is always my number one. I once chose a house based on the large windows that let the sunlight in. We booked the stay for five nights and we couldn't wait. Upon check--in, my hopes were dashed when I entered a room more suited for my submariner husband than myself. Out window looked out on a concrete wall and a sign that said, "Pool Supplies". By coming near the window and craning your neck, I realized that our window was 10 feet away from a group of tables on the pool deck. My heart sunk. I thought that this was some kind of cruel trick. Our "quiet" getaway vanished. I went to the front desk and asked if we could be moved, but there were no more king suites. We were offered a queen suite, which, in retrospect, I should have accepted. I tried to put on a happy face for my husband, but inside I was angry that our privacy was destroyed by kids running up to our window to peer in, followed by their parents who came to get them. We got to know the pool man who appeared promptly every morning (not that he peered in, just that he walked by). The worst part was Saturday, when the pool was packed and we were forced to attend someone's pool party. Loud music blared all day. I finally said something to Aaron, who apologized and went out to speak to the "DJ" and ask him to turn the music down. That lasted about five minutes, until he left and the music went back up and a little louder. Finally, my husband called back as the music got louder, and it was addressed again.
My point is, a room should never have been put in this sub-optimal position. I can only imagine the number of people who, like myself, seethed at the unfairness of booking the most expensive room, only to be placed in the worst location in the hotel. That area should have been made into maintenance, housekeeping or storage.
The manager, Aaron, as I said before, was very kind and comped us a room for a future night's stay. This was kind, but I'm afraid I still think less of Drury for placing money over customer satisfaction. At the very least, those rooms should be specified as obstructed view, pool deck, so that people know, when they book, what they are getting into.
My husband and I live near this hotel. We needed a vacation away from home, so I searched for the perfect hotel that would tick all the boxes. We wanted a king bed, so he wouldn't have to deal with me stealing the sheets, a suite, so we could have more space (we enjoy working on puzzles for fun) and, for me, windows. A view is always my number one. I once chose a house based on the large windows that let the sunlight in. We booked the stay for five nights and we couldn't wait. Upon check--in, my hopes were dashed when I entered a room more suited for my submariner husband than myself. Out window looked out on a concrete wall and a sign that said, "Pool Supplies". By coming near the window and craning your neck, I realized that our window was 10 feet away from a group of tables on the pool deck. My heart sunk. I thought that this was some kind of cruel trick. Our "quiet" getaway vanished. I went to the front desk and asked if we could be moved, but there were no more king suites. We were offered a queen suite, which, in retrospect, I should have accepted. I tried to put on a happy face for my husband, but inside I was angry that our privacy was destroyed by kids running up to our window to peer in, followed by their parents who came to get them. We got to know the pool man who appeared promptly every morning (not that he peered in, just that he walked by). The worst part was Saturday, when the pool was packed and we were forced to attend someone's pool party. Loud music blared all day. I finally said something to Aaron, who apologized and went out to speak to the "DJ" and ask him to turn the music down. That lasted about five minutes, until he left and the music went back up and a little louder. Finally, my husband called back as the music got louder, and it was addressed again.
My point is, a room should never have been put in this sub-optimal position. I can only imagine the number of people who, like myself, seethed at the unfairness of booking the most expensive room, only to be placed in the worst location in the hotel. That area should have been made into maintenance, housekeeping or storage.
The manager, Aaron, as I said before, was very kind and comped us a room for a future night's stay. This was kind, but I'm afraid I still think less of Drury for placing money over customer satisfaction. At the very least, those rooms should be specified as obstructed view, pool deck, so that people know, when they book, what they are getting into.
Family traveller
Comment: 26 May 2025
Overall great experience
I loved my room view. The hotel offers free and secure parking. House keeping checked to see if we had any needs and offered fresh towels daily. The front desk staff was amazing. The beds were nice. I really really enjoyed the hot showers. The hotel was kept clean. I enjoyed my entire stay.
Family traveller
Comment: 23 May 2025
Great hotel, close to UT Dallas,but annoying check in policy by Drury
Great hotel, conveniently located close to the 75. Not too far from UT Dallas. Convenient parking, beautiful lobby and dining area, good rooms, wonderful pool. Really enjoyed watching the 75 from our panoramic window, this seems odd because why would you want to watch traffic? but it was oddly calming like a screensaver and the hotel is pretty quiet considering how close to the freeway it is. Breakfast was just OK, they had everything that you would expect in a typical breakfast, but the quality wasn’t super great, free coffee and soft drinks in the lobby, which was appreciated, free, cocktails, and appetizers, midweek, but we were too busy to take advantage of those. Staff was super nice and helpful and allowed us to store our graduation cake in their fridge.
I have one major complaint about a new policy by Drury inns, were they make you pay extra for early check-in even if you are 30 minutes early than 3 o’clock check-in time. After a long day of travel, we were quite annoyed to find ourselves sitting in the lobby with another six or seven families waiting for the 3 o’clock check in time the poor front desk people had nothing to do with it, but they had no flexibility to make the change since if you’ve checked in before three the system will charge you an extra charge. The front desk person had nothing to do and then at 3 o’clock there were a whole bunch of people checking in which caused a bottleneck. I would think the Drury Inn should reconsider this policy, because it seems unreasonable. I understand if you’re coming in very very early but for 10 or 15 minutes it makes no sense, especially when it was clear that rooms were available and ready..
I have one major complaint about a new policy by Drury inns, were they make you pay extra for early check-in even if you are 30 minutes early than 3 o’clock check-in time. After a long day of travel, we were quite annoyed to find ourselves sitting in the lobby with another six or seven families waiting for the 3 o’clock check in time the poor front desk people had nothing to do with it, but they had no flexibility to make the change since if you’ve checked in before three the system will charge you an extra charge. The front desk person had nothing to do and then at 3 o’clock there were a whole bunch of people checking in which caused a bottleneck. I would think the Drury Inn should reconsider this policy, because it seems unreasonable. I understand if you’re coming in very very early but for 10 or 15 minutes it makes no sense, especially when it was clear that rooms were available and ready..
Comment: 14 May 2025
Stayed in: May 2025
The hotel was clean, the beds were comfortable, and the breakfast was delicious. The evening hot appetizer bar was great. Although next to the highway the noise was minimal.
Comment: 11 May 2025
Stayed in: May 2025
This was our second stay. It is a newer location. Everything is clean. Checking in was quick and easy. This time we had a hiccup with check out. We normally go to the front desk to check out but we were pressed for time and didn't. That was our fault. After arriving home, we received a call that we were still in the room, had exceeded check out and needed to make payment arrangements for another day. I had several questions. I talked to several people claiming we left personal items in the room triggering all of this. When asked what the personal items were, no one could tell me what was left behind. I made several follow calls and no one could explain what happened or why they thought we were still in the room. We removed the DND sign off of the door and cleared all personal items from the room. We ended up not being charged for the additional day but the situation is very strange. The only explanation they could give was that they have several new people who may not know what they're doing. That's not a comforting explanation. If you stay here, go to the front desk to check out and monitor the card you used for a deposit afterwards.
Excellent location
165 West CityLine Drive, Plano, 75082, United States|2.17 km from city centre
10 things to dowithin 1.05 km
Transportationwithin 3.63 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
15 years old and under
€ 9 (USD10) per person per night
2 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast menu
Buffet
Breakfast price
Please contact hotel for price information
A damage deposit of USD 50 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
This hotel accepts the following payment methods:
Drury Plaza Hotel Dallas Richardson: FAQs
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